Hunter Warfield - Always On Target

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Hunter Warfield University (HWU) is a multi-faceted learning facility dedicated to the development, growth and success of our most important asset: our employees. It is the first ever internal university for a collection agency within the United States.

In addition to the university, Hunter Warfield practices the next evolution in modern business, which is the “The Human Capital Model,” a collection of best practices for recruiting, training, developing and retaining the best possible workforce. The model focuses on the success of the individual in conjunction with the overall success of the enterprise.

Full lifecycle human asset optimization approach that begins with the recruiting process.
Multi-hurdle hiring process utilizing targeted screening, testing, and selection of potential candidates.
Continued learning leads an employee down the career path of their choosing, achieving personal goals that simultaneously contribute to organizational goals.
Continual growth is fostered through both formal and informal learning interventions addressing everything from management, sales, collections, legal, client services and other issues that are all tailored to the Hunter Warfield culture, mission, and vision.

On the collections side of the business, we now have a training specialist certified by the ACA (American Collectors Association), which is the body that governs our industry. By taking our collectors through the rigorous ACA training process, we have the ability to certify them, which demonstrates they are doing it by the book and within the laws.

Why is our objective to ensure that all of our collectors are ACA certified?

“From a business standpoint, by investing in the ongoing success of our employees, we are essentially investing in the success of our clients", said Stephen Sobota, CEO of Hunter Warfield. "When our employees have gone through the training laid out in our Human Capital Model, we can be assured and our clients can be assured that the most qualified individuals are handling their accounts.”